Refund policy

Return and Refund Policy for Serapha Brands LLP

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At Serapha Brands LLP, we value our customers and strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Policy

• You have 1 day from the date of delivery to initiate a return.
• To be eligible for a return, the item must be in its original condition, unworn, unwashed, and in its original packaging with all tags attached.
• To initiate a return, please contact our customer service team at 7483916539.

2. Refund Policy

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed within 7 days, and a credit will automatically be applied to your original payment method.
• Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

3. Exchange Policy

• If you wish to exchange an item for a different size or color, you must initiate the exchange within 7 days of delivery.
• The item must be in its original condition and packaging, similar to our return policy.
• To initiate an exchange, please contact our customer service team at 7483916539.

4. Shipping Costs

• Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

Serapha Brands LLP
Shop No 2, Jinvara SY No 66(P) Avalahalli Village Yalahanka, Hobli, Bangalore North, Yelahanka, Bengaluru, Karnataka 560064
info@serapha.in
7483916539